Terms of service

DISTANCE SALES AGREEMENT

Last updated: October 2, 2026

SELLER INFORMATION

Joyana is operated by Ege Karakoç, a sole proprietor based in Türkiye.

Seller: Ege Karakoç
Trading name: Joyana
Registered business address: ERENKÖY MAH. KAZIM KARABEKIRPASA SK. NO: 25 IÇ KAPI NO: 9 KADIKÖY/ ISTANBUL, TÜRKİYE
Email: hello@joyanadesign.com
Website: joyanadesign.com

This business address is not a return address. Please contact us before returning any item.

SCOPE OF THIS AGREEMENT

This Agreement describes the conditions applicable to purchases made through joyanadesign.com.

The buyer is the person placing the order using the billing, delivery and contact information provided at checkout.

We currently sell physical products for delivery within the United States only. Our woven blankets are made to order and produced and shipped by our production and fulfillment partners in the United States.

This Agreement should be read together with our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy, available through our Policies page.

PRODUCTS, PRICES AND PAYMENT

The product description, selected size, quantity and price are shown on the product page, at checkout and in your order confirmation.

Prices are displayed in US dollars unless otherwise stated. The total payable, including any applicable shipping charges and taxes collected, is shown before you complete your purchase.

We currently offer free standard shipping to eligible United States addresses. This offer may change for future orders. Any applicable shipping charges will be displayed at checkout.

Payment is processed through our payment service providers. Any currency conversion or additional fees charged by your bank or card issuer are determined by that provider.

If we cannot fulfill a paid order, we will contact you and refund the amount paid for any cancelled items, including associated shipping charges where applicable.

ORDER CANCELLATION

You may cancel your order within 24 hours of placing it by signing in to your customer account and using the cancellation option.

If this option is unavailable, email hello@joyanadesign.com with your order number within the same 24-hour period.

Orders cancelled within this period receive a full refund.

After 24 hours, your order may enter production and cancellation or changes may no longer be possible. This does not affect any cancellation or refund rights required by applicable law, including rights relating to shipping delays.

PREPARATION AND DELIVERY

Orders are submitted for production after the initial 24-hour cancellation period.

Production usually takes 1–2 business days after submission. During busy periods, preparation may take approximately 7 business days.

Standard shipping within the United States typically takes an additional 2–5 business days after dispatch.

Preparation and shipping timeframes are separate estimates, not guaranteed deadlines. Business days generally exclude weekends and public holidays. Destination-specific estimates shown at checkout should also be considered.

If we cannot ship within the estimated preparation period, we will notify you with a revised estimate and, where required by applicable law, obtain your consent to the delay or cancel and refund the unshipped items.

Tracking information will be provided when available. Items in the same order may ship separately.

DELIVERY PROBLEMS

Please provide a complete and accurate shipping address. Contact us immediately if a correction is needed. Changes may no longer be possible once production or shipping has progressed.

If delivery fails because of an incorrect or incomplete address supplied by you, we will explain the available options and any proposed additional charges before proceeding.

If your order is delayed, appears lost, or is marked delivered but has not been received, contact hello@joyanadesign.com. We will investigate with our fulfillment partner and the carrier.

If an order is confirmed lost or cannot be delivered through no fault of your own, we will arrange a replacement or refund at no additional cost, subject to applicable law.

The 14-day reporting period for delivered product issues does not apply to orders that have never been delivered.

RETURNS AND PRODUCT ISSUES

We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size or color selected when ordering, except where required by applicable law.

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, email hello@joyanadesign.com within 14 calendar days of delivery.

Include your order number, a description of the issue and clear photographs. Photographs of relevant packaging may also help if available.

After reviewing the issue, Joyana will determine the appropriate resolution, which may be a replacement or refund at no additional cost. Any remedy required by applicable law remains available.

Minor variations associated with woven construction or screen settings do not necessarily indicate a defect. This does not affect your rights where an item is defective or materially different from its description.

A physical return may not be necessary. Do not send an item back without contacting us first. If a return is required, we will provide the instructions and return address. We will cover return shipping costs for confirmed damaged, defective or incorrect items.

Please see our Refund Policy for full details.

REFUND PROCESSING

Approved refunds will be initiated to the original payment method within 3 business days of approval, or sooner where required by applicable law.

Your bank or payment provider may require additional time for the refund to appear in your account.

DIGITAL GIFT CARDS

Digital gift cards are delivered electronically. Physical production and shipping timeframes do not apply to them.

Available values and redemption conditions are stated on the gift card product page. Gift cards are not redeemable for cash except where required by applicable law.

For cancellation, delivery or redemption questions, contact hello@joyanadesign.com.

PERSONAL INFORMATION

We process order, payment, delivery and contact information to fulfill purchases and provide customer support.

Our Privacy Policy explains how personal information is collected, used and shared, including processing by service providers.

CONSUMER RIGHTS AND CONTACT

Nothing in this Agreement excludes or restricts mandatory consumer rights or remedies. The 14-day product issue reporting period does not shorten any period required by applicable law.

The conditions applicable when you place your order will not be changed retrospectively.

For questions, complaints or assistance with an order, email hello@joyanadesign.com. Contacting us does not prevent you from exercising your legal rights before a competent court or authority.