JOYANA
Distance Sales Agreement
Last Updated: September 2026
This Distance Sales Agreement (“Agreement”) sets out the terms applicable to purchases made through joyanadesign.com between the seller identified below and the customer placing an order through the website.
1. Seller Information
Brand: Joyana
Website: joyanadesign.com
Seller: Ege Karakoc
Tax Identification Number: 5150579036
Registered Address: ERENKÖY MAH. KAZIM KARABEKIRPASA SK. NO: 25 IÇ KAPI
NO: 9 KADIKÖY/ ISTANBUL
Email: hello@joyanadesign.com
Telephone: +905073846403
The Seller operates from Türkiye and sells products to customers internationally, including customers located in the United States.
2. Customer
The Customer is the individual or entity purchasing products through joyanadesign.com.
The information provided by the Customer during checkout, including name, billing address, shipping address, email address and telephone number, forms part of this Agreement.
3. Products
Joyana offers woven textile and home décor products.
Product descriptions, materials, dimensions, prices and other relevant characteristics are displayed on the applicable product page before purchase.
Most Joyana products are produced on a made-to-order basis.
Product images are intended to represent the products as accurately as possible. Minor variations in colour, texture, weave or appearance may occur due to manufacturing processes, screen settings or differences between individual production runs.
4. Order and Contract Formation
By placing an order through joyanadesign.com, the Customer confirms that they have reviewed:
- the product description,
- the total purchase price,
- applicable shipping charges,
- delivery information,
- cancellation and return conditions,
- and the policies available on the website.
An order is considered received when the Customer successfully completes payment and receives an order confirmation.
Joyana reserves the right to cancel or refuse an order in cases including suspected fraud, payment failure, pricing errors, product availability issues or circumstances preventing fulfilment.
If an order is cancelled by Joyana after payment has been collected, the applicable amount will be refunded.
5. Prices and Payment
Product prices are displayed in the currency shown on the website.
The total amount payable by the Customer is displayed at checkout before payment is completed.
Payment may be processed by third-party payment service providers.
Joyana does not directly store complete payment card information.
Any taxes, duties, customs charges or other governmental charges applicable to an order will be handled in accordance with the information presented during checkout and applicable laws.
6. Order Processing
Joyana products are made to order.
Most orders are prepared and shipped within approximately 2–5 business days, unless otherwise stated on the product page.
Processing times are estimates and may vary depending on order volume, production conditions, product availability or other circumstances outside Joyana’s reasonable control.
Processing time is separate from shipping time.
7. Shipping and Delivery
Estimated delivery times depend on the destination, carrier and shipping method.
Typical delivery estimates are:
United States: approximately 2–5 business days after dispatch
International destinations: approximately 10–30 business days after dispatch
Delivery dates are estimates and are not guaranteed.
Delays may occur due to carrier disruptions, customs procedures, weather conditions, peak periods, remote locations or other circumstances outside Joyana’s control.
Where available, tracking information will be provided to the Customer after dispatch.
Orders containing multiple products may be shipped separately.
8. Cancellation
Customers may request cancellation of an order within 24 hours of purchase, provided that production has not yet started.
Once the order has entered production, cancellation may no longer be possible because Joyana products are produced specifically in response to individual orders.
Cancellation requests must be sent to:
The Customer should include their order number when submitting a cancellation request.
9. Returns and Refunds
Because Joyana products are made to order, returns for change of mind may be subject to the conditions stated in Joyana’s Refund Policy.
If a product arrives damaged, defective or materially different from the product ordered, the Customer should contact Joyana as soon as possible after delivery.
Customers may be asked to provide photographs or other reasonable evidence of the issue.
Where a return or refund is approved, Joyana may offer, depending on the circumstances:
- a replacement,
- a partial refund,
- or a full refund.
Full return and refund conditions are available in Joyana’s Refund Policy, which forms part of this Agreement.
10. Customer Responsibilities
The Customer is responsible for providing complete and accurate order information.
This includes:
- delivery address,
- billing information,
- contact details,
- and any other information required to fulfil the order.
Joyana is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the Customer.
11. Customs and Import Charges
For orders delivered internationally, customs procedures, import duties or taxes may apply depending on the destination country.
Unless otherwise stated during checkout, the Customer is responsible for any applicable import charges imposed by the destination country.
For products produced and delivered domestically within the United States, customs import procedures will generally not apply.
12. Intellectual Property
All original Joyana artwork, patterns, designs, photographs, graphics, branding and website content are protected by applicable intellectual property laws.
Purchasing a product does not transfer any intellectual property rights to the Customer.
Joyana designs may not be reproduced, copied, distributed or commercially exploited without prior written permission.
13. Limitation of Liability
To the extent permitted by applicable law, Joyana shall not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
Nothing in this Agreement excludes rights that cannot legally be excluded under applicable consumer protection laws.
14. Privacy
Personal information is processed in accordance with Joyana’s Privacy Policy.
Information may be shared with service providers where necessary to process payments, manufacture products, fulfil orders, provide shipping, prevent fraud or operate the website.
15. Governing Terms
This Agreement is intended to supplement Joyana’s:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Refund Policy
Where mandatory consumer protection laws apply to a Customer, those mandatory rights remain unaffected.
16. Contact
Questions concerning this Agreement may be sent to:
Joyana
Email: hello@joyanadesign.com
Website: joyanadesign.com
