Shipping policy
Order Processing
All Joyana products are made to order.
Orders may be cancelled within 24 hours of purchase. To allow time for cancellation requests, your order will enter production approximately 24 hours after it is placed.
Once your order is confirmed, it enters our preparation process. Most orders are prepared and shipped within 2–5 business days.
Processing times may vary depending on the product, order volume, availability, seasonal demand, and other circumstances outside our control.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times vary depending on the destination, product, shipping method, and carrier.
Typical Standard Shipping estimates are:
- United States: approximately 2–5 business days after dispatch
- International destinations: approximately 10–30 business days after dispatch
Delivery times are estimates only and are not guaranteed. Holidays, high-volume periods, customs processing, weather, carrier disruptions, remote destinations, and other unexpected circumstances may cause delays.
Shipping Costs
Shipping costs, if any, are displayed at checkout before you place your order. Rates may vary depending on your destination and the items in your order.
We may offer free shipping on eligible orders or for a limited time. When available, free shipping will be reflected at checkout.
Tracking
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking details.
Please allow some time for tracking information to update after receiving your shipping confirmation.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, any applicable customs duties, import taxes, or other import-related charges are the responsibility of the customer.
Customs procedures may also cause delivery delays that are outside our control.
Shipping Restrictions
Some products may not be available for delivery to every country or region due to shipping limitations, product dimensions, carrier restrictions, or local regulations.
If an item cannot be shipped to your destination, the available delivery options may be limited or checkout may not be available for that item.
Incorrect Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. Because orders begin processing shortly after they are placed, we cannot guarantee that an address can be changed once processing has begun.
Joyana is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost in transit, please contact us so we can review the available tracking information and help determine the appropriate next steps.
Carrier delays may occasionally occur and can be outside our control.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and refer to our Return & Refund Policy for further information.
Multiple Shipments
Items from the same order may occasionally be shipped separately. If this happens, you may receive multiple packages and separate tracking information.
Contact
If you have any questions about your order, shipping, or delivery, please contact us using the contact information provided on our website.
